Privacy Policy

ZUBACORE TECHNOLOGIES LTD ("Zubacore", "we", "our" or "us") is a company registered in England and Wales with company number 17140910.

Registered office: 128 City Road, London, United Kingdom, EC1V 2NX.
Email: hello@zubacore.co.uk · Phone: 07874 234976.

Zubacore is the parent technology company that owns and develops digital platforms, including ZubaFix. For the purposes of UK GDPR, Zubacore is the data controller for personal data collected through this company website.

ZubaFix may operate through its own dedicated website, app or platform, and may have separate privacy notices, terms, cookie policies and service policies that apply to customers, providers and marketplace users. This Privacy Policy covers the Zubacore company website only.

This Privacy Policy applies to:

• Visits to this website (zubacore.co.uk and any subdomains operated by Zubacore other than the dedicated ZubaFix platform).
• Contact form submissions, business and partnership enquiries.
• Provider interest enquiries submitted through this site.
• Newsletter or product update sign-ups, where offered.
• Cookies, analytics and consent preferences set on this site.
• General correspondence with Zubacore by email, phone or other channels referenced on this website.

Depending on how you interact with us, we may collect:

• Identity & contact details — name, email address, phone number, and where provided, your company or organisation name and role.
• Enquiry information — the content of your message, the nature of your enquiry (general, demo request, provider interest, partnership), and any supporting context you choose to share.
• Communication records — emails, call notes and other correspondence with you.
• Technical information — IP address, browser type and version, device type, operating system, referring URL, pages visited, language preference and approximate location derived from your IP.
• Analytics data — aggregated usage information from privacy-friendly analytics tools such as Plausible Analytics, which does not use cookies and does not collect personally identifying information.
• Cookie & consent preferences — your choices in our cookie banner, stored locally in your browser.

We do not collect ZubaFix marketplace booking data, customer booking data, provider job data, service-delivery data or in-app payment data through this website. Where such data is collected, it will be governed by ZubaFix's own platform privacy notice when that platform is live.

We use personal data to:

• Respond to your enquiries and manage business communications.
• Provide information about Zubacore, its services and platforms (including ZubaFix).
• Register and follow up on interest from prospective providers, partners and users.
• Improve the website, its content and the user experience.
• Monitor website performance and reliability.
• Protect the website from fraud, misuse and unauthorised access.
• Maintain accurate business and correspondence records.
• Comply with our legal, tax, regulatory and accounting obligations.

We rely on the following lawful bases:

• Consent — for non-essential cookies, marketing communications, and any other activity where we ask for your specific permission. You can withdraw consent at any time.
• Contract or steps prior to a contract — where you ask us about working together, request a demo or progress a partnership discussion.
• Legitimate interests — to operate, secure and improve our website, respond to enquiries, and grow our business in a balanced way that respects your rights.
• Legal obligation — to meet our obligations under UK law, including tax, accounting and regulatory record-keeping.

This website uses cookies and similar technologies. Where required, we ask for your consent in line with UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

• Essential — needed for the website to function, remember your consent choices and keep submissions secure. These do not require consent.
• Analytics — we use Plausible Analytics, a privacy-friendly tool that does not set cookies and does not track individual visitors. Plausible therefore loads regardless of your consent choice.
• Marketing & other non-essential cookies — only activated where you give consent through the cookie banner. You can change your choice at any time using the "Cookie preferences" link in the footer.

If, in the future, we add additional analytics or marketing tools that rely on cookies (for example Google Analytics 4 or Meta Pixel), they will only be loaded when you have given the relevant consent.

We never sell your personal data. We may share it with carefully chosen third parties who help us run our business, including:

• Hosting providers and infrastructure suppliers.
• Website maintenance, technical and security support providers.
• Email and communication service providers.
• Privacy-friendly analytics providers (e.g. Plausible).
• Legal, accounting, insurance and compliance advisers.
• Regulators, law enforcement or public authorities, where we are required to do so by law.

All such providers are required to handle your data securely and only on our instructions.

Some of our service providers may be based outside the United Kingdom. Where personal data is transferred outside the UK, we rely on appropriate safeguards such as adequacy regulations, the UK International Data Transfer Agreement, or Standard Contractual Clauses with additional safeguards as required by UK law.

We keep personal data only for as long as we need it for the purposes set out in this policy. Typically, we retain enquiry and correspondence records for up to seven years to meet legal, tax, accounting, fraud-prevention and dispute-handling requirements. Where data is no longer needed, we delete or anonymise it.

We use reasonable technical and organisational measures to protect personal data, including secure hosting, encrypted connections (HTTPS), access controls, regular updates and operational security practices. No system is 100% secure, but we work to minimise risk and respond promptly if an issue arises.

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Have inaccurate or incomplete data corrected.
• Have your data erased, where applicable.
• Restrict our processing of your data.
• Object to processing based on legitimate interests.
• Receive your data in a portable format, where applicable.
• Withdraw consent at any time, where consent is the lawful basis.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, please contact us at hello@zubacore.co.uk. We will respond within one month, in line with UK GDPR.

The Zubacore company website is not directed at children, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our business, our website, applicable law or industry guidance. The "Last updated" date at the top of the page shows when this policy was last revised. Significant changes will be highlighted on this page.